TERMS & CONDITIONS

Ordering

Lavender House and Garden offers unusual items with unique character and signs of age, some products may be subject to small variations in colour and size from the images on the website; if in any doubt please don’t hesitate to CONTACT US prior to ordering.
To place an order simply add your item to your shopping basket on our website and see our shipping costs before placing your order.
Alternatively we will be pleased to take you order by phone, you can call:

Monday – Saturday between 10am – 5pm.
Call 01903 558896 or +44(0)1903 885596 from outside the UK and please have your credit cards details ready.
Our apologies if there isn’t always someone available to take your order, but please leave your name and telephone number and we will call you back.

Delivery

If in stock, you should receive your order within 10 working days; for out of stock products you should receive your order within 10 working days of stock becoming available.
If you need your order urgently please CONTACT US before placing the order and we may be able to quote for a faster delivery.
For bespoke, hand made items please see the individual products for details of lead times.

Postage & Packaging

All orders to UK Mainland addresses are dispatched via Royal Mail 1st Class Recorded Delivery, Parcelforce or Other Courier. A signature is required at destination. Orders are dispatched within 10 days unless items are out of stock. We normally try to dispatch as soon as possible and are happy to respond to requests for speedy delivery when possible.

Should you be unavailable to receive your order a card will be left. With regards to Royal Mail deliveries please make sure that you collect your parcel with 7 days otherwise it will be returned to Home Barn and further postage charges may be incurred.
A standard postage & packaging charge of £4.95 is made for UK deliveries only unless stated otherwise in the product description.
For international deliveries and UK address other than mainland UK, please contact us for a quote prior to ordering.
You can cancel your order at any time prior to shipment.

Payment

All prices and payments are in pounds sterling and include VAT where applicable. The following credit and debit cards are accepted:
MasterCard, Maestro (Domestic), Maestro International (only with SecureCode), Visa, Visa Debit, Visa Electron Solo and JCB.
For telephone orders we accept these credit and debit cards. Regretfully we do not except payment by cheque or American express.

All payments details are encrypted and secured by using a leading Payments Service Provider (Elavon), consequently for internet transactions none of your card details are held by Lavender House and Garden or on our website.

Confirmation

For internet orders you will receive a confirmation e-mail prior to dispatch and an invoice with the order.
For telephone orders we will enclose an invoice and card receipt with the order.

Returns

If goods are found damaged on receipt please contact us immediately to arrange a return.
You can return products for any other reason within 14 days of receipt of the order providing the product is in its original condition but you will bear the cost of returning the goods suitably packaged and insured; please obtain proof of posting on returning your order. The cost of the product will be refunded within 10 days of the receipt of the return.

Privacy

When you make a purchase we need to collect certain information to fulfill your order. We do not sell, rent or otherwise distribute this information to any third parties for any purpose.
If you have asked to be added to the mailing list for our newsletter we will send you details of my new products and any events as they become available; you can request removal from my mailing list at any time by contacting us.
We will not disclose your details to anybody unless required by law to do so or unless you explicitly give me the authority to do so.

Security

All internet payments details are encrypted and secured by using a leading Payments Service Provider (Elavon); none of your card details are held by Lavender House and Garden or on our website.

You are granted a limited license to access and make personal use of this web site, but not to download or modify it, except with the express written consent from Lavender House and Garden.

All content included on the web site, such as text, graphics, logos and images belongs to Lavender House and Garden and is protected by United Kingdom and international copyright laws.